Fingerprint FAQs Continued

Additional Frequently Asked Questions

Q8: What if my fingerprints are rejected by CBI or FBI?

A: If your submission is rejected by CBI, they will notify you. If your submission is rejected by FBI, CDE will notify you via the email address you have associated with your COOL account. In either case, you will need to follow all instructions that accompany your notification. Generally, rejections are related to the quality of the prints, not with a criminal history finding. If you were printed at an IdentoGO location and the prints were rejected, IdentoGO will reprint you free of charge.

Q9: Where can I get fingerprint cards?

A: If you are unable to make an appointment with one of the approved vendors and are electing to mail a completed fingerprint card to be converted to a digital submission, select this link to read about the process and where to obtain the required fingerprint card.

Q10: Can I pay the FBI fee directly for my history check as long as I mark CDE as the recipient of the information?

A: No, as that would be a violation of state statute. You must submit fingerprints as outlined in the fingerprint section. Select the most appropriate option and follow the instructions.

Q11:  Will CDE notify me when it receives my fingerprint results?

A: Your COOL account will be updated as soon as we receive the results from both CBI and FBI. Check your background status by logging into your account and selecting "My Profile," where your status should be noted at the top of the screen. While most statuses shown are self-explanatory, more information regarding a particular status can be found here. Remember, you do not need to wait for fingerprint results to post in your account before applying, you can apply as soon as you have made your fingerprint appointment at one of the two CBI-approved vendors.

Q12: Can I get fingerprinted at my local police department or sheriff's office?

A: Pursuant to Colorado House Bill 19-1186, if you work for a Colorado school district/BOCES/charter school and the district/BOCES/charter school is more than 20 miles from a fingerprinting center, your district/BOCES/charter school can request that fingerprints be taken by the law enforcement agency that has jurisdiction in that area. If you get printed outside an approved fingerprinting center, you will need to select the appropriate reason for being printed, select IdentoGO and then the "Submit A Fingerprint Card by Mail" link. This document outlines the process and instructions.