Licensing Support Requests

Important Notes

• Application evaluation time may take up to 45 business days for a complete application -- sometimes longer during times of increased applications (especially May through September).
  • The date of application presently being evaluated is shown just below your name in your COOL. This date is updated overnight and is dependent on how many applications we receive on any given day. During the summer months we experience high volumes of submitted applications, so the same date may show for several days.
• Log in to your COOL account to: check the status of an application or ask questions about your application or the information requested.
  • Check the status of an application: All information about the status of your application and/or background checks are posted in your COOL account. If additional information is needed, it also will be noticed there. Any status check submitted via the help ticket form below will be closed as you have access to this information 24/7 via your COOL account.
  • Ask your consultant questions about your application or the information requested by selecting the "respond" link in the "Attention Required" box in your COOL account. Do not submit a support ticket; simply respond to the request in your account.
  • Submit requested information and/or documentation. Documents are not accepted via the help ticket (below); do not include them as we are not permitted to open them per department regulations.
    • Instead, log in to your COOL account and select the "respond" link in the "Attention Required" box. If you submitted some information and need to provide additional documents, wait for your consultant to initiate another request, at which point another "respond" link will become available to you.
• For letters of good standing/verification of licensure,  complete and submit the request form on this webpage.
• Answers to most questions can be found via links on our website.

Still have questions?

If you still have questions, contact us via phone or a support request via the help ticket form below. (Please do not call and submit a support form, as that only doubles the work and prevents us from serving others.)

Submitting a help ticket allows us to research your inquiry and provide information tailored to your situation specifically. For general inquiries regarding information you cannot find on our website, call 720.739.3304 between 8:30 a.m. - 4:30 p.m. (Monday - Friday).  

• For password resets, system problems or username or SSN issues, submit the below form and select COOL Account/Issues in the "Nature of Inquiry" menu, so that the ticket will be routed to the individuals who can assist you.
  • Include your date of birth, the personal email you are associated with your COOL account and any previous names you have used so that we can identify your account.
• For all other inquiries, choose the "Nature of Inquiry" based upon the primary reason of your issue as your inquiry is routed based upon your selection.
  • Example, if you are an out-of-state teacher, but wonder how to be fingerprinted out-of-state, choose "Fingerprints" rather than "Out-of-State Applicant."
    • In this example, selecting "fingerprints" will route to the fingerprint/background specialists for follow-up while "out-of-state" will be routed to other staff.
  • Enter your name as it appears in your COOL account (if you have one)
  • Use the email address you have associated to your COOL account. We generally respond via email, so double check that you enter your email address correctly.
• Do not submit requests on behalf of another person. Have that person submit their request directly.