Contact CDE

Educator Licensing Support

For help with many educator licensing questions, please submit a Licensing Support Request.

You may also call 720-739-3304 between 8:30am-4:30pm, Monday through Friday.

Support topics include:

• Alternative Licensure
• Career and Technical Education
• COOL Account/Issues
• Endorsement/Designation Requirements
• Fingerprints
• Letters of Good Standing
• Other
• Out-of-State Applicants
• Praxis Exams
• Renewals
• Substitute

Submit a Licensing Support Request

Colorado Online Licensing System (COOL) Support

For help with the COOL online educator licensing system, please submit a COOL Support Request or call 877-314-1412

To learn more about Colorado online licensing, visit the COOL page.

Submit a COOL Support Request

RANDA Performance Management System Support

For help with many questions about Educator Effectiveness and the Colorado State Model Performance Management System, please view the RANDA Performance Management System page.

Quick links:

• How to log in
• Forgot password / Reset password

Tips:

• If you continue to experience issues after attempting a log in reset, please contact your local access manager (LAM) who is most likely located in your central office. For all other questions, email: support@copms.randasolutions.com
• If your questions are still not answered, you can contact the Educator Effectiveness team here.

Contact RANDA Support

View Other RANDA Support Options

Contact the Educator Effectiveness Team

Moodle LMS - Course Login & Access Support

How to register for a course or get support:

1. Search for a course:
   
   Please search for a course you are interested in on CDE's Moodle site, or go to the course you are already enrolled in if appliable.
    
2. Reach out to the course contact for registration and enrollment:
   
   Please reach out to the course contact person* listed on the course description and let them know you need assistance. (Each office at CDE manages their own courses.)
   
   The course contact will set you up with a CDE Moodle account and enroll you in the course, or help you with any technical issues.

*If you don’t see a contact listed for the course, please let CDE know by submitting this contact form. We will direct you to the right person and office.

Browse our Moodle Courses

Support for Questions About GED & High School Equivalency:

• Get my GED / High School Equivalency (HSE) records, diplomas, or transcripts:
  • Order records via DiplomaSender
     
• Learn more about High School Equivalency:
  • Colorado's High School Equivalency Testing
  • High School Equivalency FAQ

Order your GED or High School Equivalency Records

Contact the High School Equivalency Team

Support for Transcripts & Diplomas

For transcripts or diplomas from:

Public K-12 schools:

• Please reach out to the school district directly. 
• Districts do not keep copies of student diplomas, but they are required to retain student transcripts in perpetuity.

Closed private / non-public schools: 

• Check with the associated school district or accrediting agency on the Non-Public Resources page.
• Contact Secretary of State, Licensing and Enforcement Division at 303-894-2200 x2. 
• View the State Archives or call: 303-866-2358 or 303-866-2390

Colleges and universities, including closed colleges:

• Refer to the Colorado Department of Higher Education (CDHE) at 303-862-3001

Support for Questions About School Choice:

Home School, Online Schools, Private Schools, and Charter Schools

For help with many questions about school choice in Colorado, please view the Schools of Choice page.

Quick links:

• Charter School Programs
• Online & Blended Learning
• Innovation Schools
• Home School
• Non-Public (Private) School

Special Education Support

For Special Education assistance, including dispute resolution, parent questions, IEPs, preschool special education and gifted education, please visit the Exceptional Student Services Unit for a detailed contact list.

View Special Education Contacts

Communications Support

Members of the Media:

• Get in touch with Communications staff
• Sign up for CDE news releases

General Inquiries:

• CORA Open Records Requests
• Sign Up for our Newsletters & Publications

Find resources and staff contacts on the News Bureau page