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Contact Us
Contact Us
Educator Talent
Licensure Requirements
Please Note: Multiple requests clog the system and create confusion. So that we may serve you effectively:
- If you have already created a COOL account, be sure to enter your name on the support request as it appears in your account.
- If you've submitted a support request, do not call or submit another help ticket until we have responded to your first request.
- If you have left a voicemail, do not also submit a support request. This will ensure your inquiry is assigned to a single point-of-contact and eliminate duplicate requests and unnecessary work.
- If you have a pending application in the COOL system, respond to your evaluator's request via COOL.
Submit a Licensing Support Request
Phone 720-739-3304 (8:30 am to 4:30pm, Monday-Friday)
Contact Our Teams
Educator Career Navigation
- Educator Career Navigation
- General K12 Educator Recruitment inquiries
- General Early Childhood inquiries
- Jennifer O'Brien, Director, Educator Career Navigation
Educator Development
Educator Effectiveness
- Educator Effectiveness
- General Educator Effectiveness inquiries
- COMPS/RANDA Support
- Leslie Burkholder, Educator Effectiveness Manager
Educator Preparation
- Educator Preparation
- General Educator Preparation inquiries
- Multiple Measures of Content Competency inquiries
- Megan Lovinguth, Education Preparation Manager
Educator Talent Leadership
- Darrin Bacca, Director of eLicensing and Investigations
- Mary Bivens, Executive Director, Educator Workforce Development
- Jake January, Director of Operations
- Tanya Klein, Director of Educator Licensure
- Kristin Kipp, Director of Research and Impact
- Jennifer O'Brien, Director, Educator Career Navigation
- Margarita Tovar, Chief of Talent
General Background & Investigations Unit Inquiries
Mailing Address Only (counter service not available):
201 East Colfax Ave., Denver, CO 80203
Important Note: Do not send application documents to this address; they must be uploaded to your application via the COOL system
Educator Licensing
Important Note:
We are working as hard as we can to get to your application to evaluate it and get your credential issued. To prioritize the evaluation of applications, the number of individuals available to answer phones will be much reduced.
Please help us by checking the status of your application via the button below and responding to pending requests by your evaluator.
Answers to many of your questions can be found via links on our Educator Licensing webpage. Please contact us only after you have reviewed the information available on our website. Thank you!
-- CDE's Educator Licensure Team
Check the status of your application
COOL (Colorado Online Licensing System) Technical Assistance & Support
Call 877-314-1412
Submit an Online Support Form
Licensure Requirements
Please Note: Multiple requests clog the system and create confusion. So that we may serve you effectively:
- If you have already created a COOL account, be sure to enter your name on the support request as it appears in your account.
- If you've submitted a support request, do not call or submit another help ticket until we have responded to your first request.
- If you have left a voicemail, do not also submit a support request. This will ensure your inquiry is assigned to a single point-of-contact and eliminate duplicate requests and unnecessary work.
- If you have a pending application in the COOL system, respond to your evaluator's request via COOL.
Submit a Licensing Support Request
Phone 720-739-3304 (8:30 am to 4:30pm, Monday-Friday)